Online Booking

Privacy Policy

M&A Airport Transfer

M&A Airport Transfer (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly in accordance with the UK Data Protection Act 2018 and the UK GDPR. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book our airport transfer or private hire services, or contact us for enquiries.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal data from you:

1.1 Contact Information:

  • Name, email address, phone number, and postal address when you make a booking or enquiry.

1.2 Booking Information:

  • Pick-up and drop-off locations, dates and times, number of passengers, flight details, vehicle preferences, and any special requirements.

1.3 Payment Information:

  • Payment card details and billing information when paying for services. Payments are processed securely via third-party providers; we do not store full card numbers.

1.4 Website Usage Information:

  • IP address, browser type, device type, pages visited, and time spent on our website through cookies and analytics tools.

1.5 Special Requests:

  • Any additional information you provide to accommodate accessibility needs, VIP services, or specific travel requirements.

2. How We Use Your Information?

We use your personal data to:

  • Provide and manage airport transfer, private hire, and event transport services.
  • Process bookings, payments, and cancellations efficiently.
  • Communicate with you regarding your bookings, confirmations, updates, and service-related notifications.
  • Personalise and improve our website and service offerings.
  • Comply with legal, regulatory, and insurance obligations.
  • Prevent fraud and protect our business, passengers, and drivers.
  • Send marketing communications only if you have provided explicit consent.

We will not use your personal information for unrelated purposes without your consent.

3. How We Share Your Information?

M&A Airport Transfer may share your personal data with:

  • Service providers: Payment processors, IT providers, email services, and website hosts to facilitate bookings and communications.
  • Third-party transport partners: If necessary to fulfil your booking.
  • Regulatory authorities: Where required by law, including compliance with transport, insurance, and safety regulations.
  • Marketing partners: Only if you have opted in for promotional communications.

We do not sell or rent your personal information to third parties.

4. Data Security and Retention

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

  • Restricted access to stored personal information.
  • Secure processing via encrypted connections (SSL).
  • Use of trusted third-party payment providers for transactions.

We retain personal data only as long as necessary for service delivery, legal obligations, or dispute resolution.

5. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data when we have no legal obligation to retain it.
  • Restriction: Request temporary suspension of processing your data.
  • Objection: Object to processing for marketing or automated decision-making purposes.
  • Data portability: Receive your data in a structured, machine-readable format where applicable.

To exercise these rights, contact us using the details in Section 9.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enhance website functionality and navigation.
  • Analyse website traffic and visitor behaviour.
  • Remember booking preferences and previously submitted information.
  • Deliver relevant marketing content (with consent).

For more information about how we use cookies, please see our Cookie Policy.

7. Marketing Communications

We may send promotional emails, newsletters, or offers if you have opted in. You can withdraw consent at any time by:

  • Clicking the “unsubscribe” link in emails.
  • Contacting us directly via email or phone.

We never share your personal information with third parties for unsolicited marketing purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on our website, with the “last updated” date revised.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights:

M&A Airport Transfer

Email: info@mandaairporttransfer.com

Phone: 0144 226 0260

Website: https://mandaairporttransfer.com/

Address: 7 Stronsay Cl, Hemel Hempstead HP3 8TD, United Kingdom

We aim to respond promptly and in accordance with UK data protection law.